Case Study: Repeated Violations, located in chapter nine on p. 190-191 in the READ section of
Crisis Management in the new strategic landscape / Crandall, W., Parnell, J. & Spillan, J. Thousand Oaks, CA: Sage. (2010)
In a narrative format, summarize the key facts and issues of the case in min of four hundred words.
Update the information in the case by researching it on the Internet. Focus your response on the specific issues in the case.
Conduct a search of the Internet for another organization that faced a similar crisis. How did that organization handle it? Was it more effective, less effective, or the same?
Discuss why team learning is as important as individual learning in crisis management situations. What is meant by the idea of building resilience through redundancy?
Assume you are a General Manager in a large firm. How can you develop a learning organization that will provide the environment and information that can continuously improve the skills of your human resources?
